Technical Support Lead

UL Cyber Park , Calicut , Kerala

What you will be doing

  • Provide product/service support through chat/ email and the best customer experience
  • Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve 
  • Communicate with customers and figure out the issues like any issues in integrating plugins
  • Document each support and resolution adequately in our internal DB.
  • Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
  • Setup a strong technical support Process and Team.

 

 

Key Skills

  • Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
  • Basic front end technologies-HTML /CSS, JavaScript
  • Good communication skills-verbal and written
  • Basic knowledge in hosting servers.
  • Knowledge in Shopify is an added advantage
Essential Skillset/s:

PHP, HTML,CSS, Javascript, Jquery, JSON, MySQL

Desirable Skill Set/s:

Angular JS, React JS, Java, AWS

Qualification:

Any Graduates. B.Tech preferred

Work Experience:

3 – 6 Years

Interested? Apply now!

What’s new

Brand new website for Anchor By Panasonic, fully designed and developed by team Acodez, is now live.

Working on a brand new website for Axis Bank Forex - right from Information Architecture & UX, UI and Development.

Working on a brand new website for Titan Sonata. Stay tuned to see it in action!

Signed contract with Panasonic Lighting as their digital marketing agency

Brand new website for CavinKare, fully designed and developed by team Acodez, is now live.

Signed Contract for a 5000+hours Web application for an investor firm in Saudi Arabia

Working on the Logo and Brand Identity for Remit Money (by Axis Bank)

Signed contract for managing the Social Media accounts of Anchor Electricals

Working on new E-commerce Portal for Cover Story - by Future Group. Stay Tuned!

Launched new website for Panasonic Powertools

Just Inaugurated - our 4th office in India at UL CyberPark SEZ, Calicut

Happy Clients

Acodez handled my website's design and they did a tremendous job with this.

Simo Bennis
Seduction Naturelle PNL, France

I will definitely recommend Acodez to such clients who're looking for quality.

MPM Munawar
Chairman & MD, Exotel Holidays P Ltd, India

I'm speechless!! It's brilliant! Thank you for the great job

Ade Okusanya
Director, Hermes Global Capital LLC, UK

Acodez team delivered everything I wanted. Big Thanks!

Klaudyna Hebda
Food Blogger, Poland